This page provides answers to frequently asked questions about the option to pay membership subscriptions by direct debit instalment.
What date will my Direct Debit be taken?
Your RCOG membership fee is due by 31 January, therefore your fee will be collected via Direct Debit on/around the below dates (depending on whether you choose to pay in a single instalment or four instalments):
- 29 January 2016
- 29 April 2016
- 29 July 2016
- 07 October 2016
When will my payment by four equal Direct Debit instalment start?
If you return your Direct Debit Mandate by 15 January 2016 and specify the collection method as instalment, collection will take place in January, April, July and October (see above).
What happens if I miss the 15 January deadline?
Unfortunately, Direct Debit Mandates received after the 15 January will only be accepted for a single instalment payment of the full annual subscription amount. You can also choose to pay by cheque, credit/debit card, cash or bankers draft. Your request to pay your membership in instalments would be offered for the following year.
If I pay in instalments will I receive a receipt for each payment made?
A receipt for each instalment payment will not automatically be provided, however they can be requested from the Finance Department (firstname.lastname@example.org or 0207 772 6258). A formal receipt will be sent once the final instalment has been collected and your full fee paid in October.
I’d like to pay by Direct Debit in a single instalment annually
If you wish to pay for your membership for the whole year and are setting up a new Direct Debit, please specify your preference for a single collection on your completed Direct Debit Mandate and return it for the attention of the Finance Team.
If you are an existing Direct Debit payer and decide that you wish to amend the way you pay for your membership please contact the Finance Team who will be able to advise you
Can I cancel my payments by instalment at any time?
Yes you can cancel your instalment Direct Debit at any time, however, you will not be allowed to resume Direct Debit payments until the following year. Payment of any outstanding balance would need to be paid by credit/debit card, cash, cheque or bankers draft. If you do not pay your membership fee in full access to your benefits will be stopped.
I'd like to pay monthly?
Unfortunately, we are unable to set up a monthly Direct Debit however you do have the option to spread the cost of membership over four equal instalments in January, April, July and October.
How do I switch between annual and four equal instalment Direct Debit payments?
Please contact the Finance Team or 0207 772 6258 to request this change. You’ll receive formal confirmation from the College once the switch has taken place.
What happens if a payment by instalment fails?
We will write to inform you of the failed Direct Debit and you will be given the opportunity to rectify the problem ahead of the next collection date. Unfortunately, two failed Direct Debit collections will result in the removal of the option to pay by the instalment payment plan. Payment of any remaining outstanding balance would need to be paid by cheque, credit/debit card, cash or bankers draft.
There has been a problem with my Direct Debit, how does this affect my membership?
If your Direct Debit has not started or fails, you will need to ensure that we have your correct bank details. We strongly recommend you do not email your bank details to us but contact the Finance Department direct on 0207 7726 6258 between 9am and 5pm Monday to Friday. If you do not pay your membership fee in full access to your benefits will be stopped.
Can a third party pay for my membership on my behalf?
The RCOG has a responsibility under the Data Protection Act not to disclose or confirm personal information, including membership details to any third party. If a third party pays your membership fee, we urge you to set up a password only you and the third party acting on your behalf know. This will be used as a security check for identity verification purposes. Please contact the Finance Department on 0207 7726 6258 to make this arrangement.
Can a third party set up a Direct Debit on my account?
No, we can only set up a Direct Debit at the request of you as an RCOG member.
However, we can set up a Direct Debit using a third party's bank or building society. Please notify us of their details by returning the authorisation form (Word document, 890 kb).