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2020 Annual Guideline Committee member feedback questionnaire

The annual guideline committee member survey continues to show a positive trend which addressed the identified areas for improvement from last year and with 94% of guideline committee members saying that they would recommend being on a guideline committee to a colleague.

Customer feedback

At the NGA, one of our main customer groups are our guideline committee members. We are incredibly grateful and reliant on the time and expertise they provide us and want to provide them with the best possible service in return.

As we did last year, we wanted to ask guideline committee members how well they perceived we are delivering that service, particularly as all of our committee meetings have now been running virtually since July 2020.

Further to last year, the feedback had a positive trend.

Who did we ask?

In the winter of 2020 the guideline committee member feedback questionnaire was sent to 224 guideline committee members across 15 guidelines. This was sent to all guideline committee members who are on guidelines which had been in development for a period of 3 months or more, or which were published less than 2 months before the questionnaire was circulated.

Of those we asked, 70 completed questionnaires were received (31% response rate). The lower response rate this year was due to lower availability of committee members due to the effects of the COVID-19 pandemic on their schedules. We asked 9 quantitative questions and also gave the opportunity to provide qualitative feedback. All responses are anonymised.

What did we find?

From the 2019 survey we received feedback that we could do more work in improving communication of workload expectations in advance.

As a result of this feedback we introduced a series of improvements in these areas. For example, we included information on workload expectations at recruitment stage.  

We are pleased to see that this year’s results continue to demonstrate a positive trend which is reflective of the work we have done in improving how we support our guideline committee members.

The key points from our survey are as follows:

  • The NGA is successfully delivering virtual committee meetings, with 85% of guideline committee members rating their experience as positive.
  • There was a greater number of ‘excellent’ and ‘very good’ ratings and a fewer number of ‘poor’ ratings provided by the guideline committee members surveyed compared to 2019.
  • The NGA’s communication of workload expectations in advance has improved significantly, with 81% of guideline committee members rating us as ‘excellent’ or ‘very good’.
  • 94% of guideline committee members said that they would recommend being on a guideline committee to a colleague.
  • The results were encouraging in that overall the majority of guideline committee members are enjoying working with us.

Qualitative responses per question: 2019 vs 2020

Click images to view full size.


Chart: 2019 NGA Guideline Committee feedback



Chart: 2020 NGA Guideline Committee feedback

What are the next steps?

We have developed a number of recommendations from this year’s survey in order to further progress the positive trend. These are focused around continuing to improve on our performance, for example by ensuring that responses of the NGA team are timely.

We will also run the questionnaire again in 2021 to measure the impact of these changes.


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