Whether intentional or not, poor behaviour is a patient safety issue and has a significant impact on patient care.
There is evidence that:
- those who experience rude behaviour towards them have a 61% reduction in their cognitive ability.1
- those who witness the behaviour have a 20% reduction in cognition. Those who witness the behaviour are also 50% more likely to make a calculation error and 50% less likely to offer to help others.1
When dealing with accusations of bullying, organisations should aim to bring about an understanding and a change behaviour, not to blame and punish.2 However, in severe or persistent cases incidents may require escalation (involve HR, possible disciplinary action and occasionally referral to professional registration bodies).
1. Porath C, Pearson C. The price of incivility. Harv Bus Rev. 2013 Jan-Feb;91(1-2):114-21, 146