Kindness and gratitude improve the performance of the people you work with.
Team members want to feel acknowledged, heard and valued. This is not the same as telling them that they are always right. Video case study 2 (9mins) from the RCOG e-learning module on improving workplace behaviour explores this concept.
Use body language and non-verbal cues which show respect
Show kindness and gratitude
Acknowledge people's efforts and achievements
Available from Civility Saves Lives:
Infographic: Civility. The only behaviour that makes you appear both warm and competent.
Infographic: "Thank you" 2 words, huge impact
Infographic: Who benefits from kindness at work?
See these and more infographics by Civility Saves Lives at www.civilitysaveslives.com/infographics