Misunderstandings and poor behaviour, which are managed well and resolved fairly, are part of what makes a supportive and positive department.
There is a move away from ‘zero-tolerance’ policies and towards creating cultures of civility, respect and kindness.1
Misunderstandings will occur, but in the right environment these misunderstandings are addressed early, are less likely to escalate or to spread.
The aim is to make it routine and safe for staff to talk about issues with workplace behaviour. This requires psychological safety in the workplace or ‘permission for candour’.
It is helpful to remember that most incidences are unintentional and that speaking up will help your team be the best version of themselves.
Examples of just a few of the ways you can ‘make it OK to call it out’ include:
1. https://www.socialpartnershipforum.org/media/177307/NHSi-Civility-and-Respect-Toolkit-v9.pdf (PDF)