- Practice gratitudes: Simply remembering to say please and thank you, in person e.g. at the end of a clinic/list/shift, on the phone and in emails can lift the mood and improve communication within the department.
- Develop a ‘Greatix’ Board: Where positive achievements within the dept are shared e.g. thank you cards, notes on individuals or teams that have performed well e.g. managing a shoulder dystocia
- Promote kindness: The Gathering of Kindness aims to build, nurture and instil a culture of kindness throughout the healthcare system. They have a useful toolkit and posters.
- A ‘Positive Mindset Board’: A daily or weekly message can be placed in a position of prominence to highlight a positive message for all staff for the following day or week – this could also be discussed at handovers e.g. on Labour Ward
- Promote learning from things that go well e.g. Learning from Excellence: resources, community
- Use excellence reporting systems: Enable all staff within the organisation to report good and excellent practice that they experience via a quick and simple form. Here is an explanation from Learning from Excellence (PDF) and video
- Introduce appreciative Inquiry: Asking positively framed questions (inquiring) about a particular topic, in order to increase the value of that topic (appreciate). Read more about it (PDF) and watch an introductory video
- Awards: Creating departmental awards or proactive use of trust awards can show appreciation of excellence e.g the Going the Extra Mile (GEM) award
Infographic: "Thank you" 2 words, huge impact
See these and more infographics by Civility Saves Lives at www.civilitysaveslives.com/infographics
See this and more infographics by Civility Saves Lives at www.civilitysaveslives.com/infographics