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Problems concerning one or two individuals

The approach to managing a problem with an individual should be to bring about an understanding and a change in behaviour, not to blame and punish.

Infographic: Promoting Professionalism Pyramid

Infographic: Promoting Professionalism Pyramid

Image from the NHS Improvement ‘Civility and Respect Toolkit’:
https://www.socialpartnershipforum.org/media/177307/NHSi-Civility-and-Respect-Toolkit-v9.pdf