Poor workplace behaviour can manifest itself in different ways in different departments.
There may be one particular individual involved, one problematic clinical setting or there can be a more widespread culture of bullying, undermining or incivility that leads to poor working relationships, difficulties in communication and negative outcomes for both staff and patients.
Poor workplace behaviours are often performed inadvertently and without malicious intent. Sometimes they are obvious, but sometimes they are harder to identify and may have become part of “business as usual”.
Video: Make or Break – Incivility in the workplace