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Advanced Communication Skills Supporting Patients and Doctors

Fee: £150 incl VAT
Sunday 16 June 1400–1800
Max capacity 20
Location: Hallam Conference Centre

This is an exciting interactive workshop run by established Obstetrics and Gynaecology NHS consultants. Through discussions, videos and role-plays we will help you develop your skills and understand the factors affecting communication with colleagues, patients and relatives.

We will focus on:

  • Patient perspective of the medical profession and discuss skills and techniques for a patient-centred communication approach.
  • How to ask and answer difficult questions giving emphasis on the topics of domestic violence/grooming, mental health, female genital mutilation and poor outcomes.
  • Breaking bad news: we will concentrate on patient perspective and develop skills for improving their experience and understanding.
  • Communication within the multidisciplinary team and focus on effective handover techniques.
  • How to deal with bullying and undermining.  We will discuss ways to effectively address these challenging behaviours which can greatly impact our performance in the workplace and affect patient safety.

 

Speakers

  • Dr Ferha Saeed 
  • Miss Bryony Jones 
  • Mr Umar Hussain 
  • Ms Sivatharjini Priya Sivarajasingam
  • Ms Stephanie Drymiotou 

Agenda
14.00 – 14.15
  Welcome and introduction
14.15 – 14.35  Communication is key!
14.35 – 15.00  I’m a patient get me out of here! (Role play)
15.00 – 16.00  How to ask and answer difficult questions? (Group activity, focusing on domestic violence/grooming, mental health, FGM, poor outcomes)
16.00 – 16.20  Refreshments
16.20 – 16.50  “I have some bad news” (Role play)
16.50 – 17.15  Communication within your team (Group activity)
17.15 – 17.45  Standing up to undermining behaviour (Role play)
17.45 - 18.00  Feedback and close

 

For all enquiries regarding RCOG World Congress 2019 contact Hampton Medical:

Email: info@rcog2019.com
Tel: + 44 (0)1920 88 5171