If you have indeed displayed behaviours at work which negatively affected your colleagues or your team, then improving your behaviour will likely have wide reaching positive effects on:
- Your enjoyment and satisfaction at work
- Your team’s overall performance
- The safety and care your patients receive
- The performance and emotional wellbeing of those who were, or could have been, recipients or witnesses of poor behaviours.
Video: How incivility shuts down your brain at work – Christine Porath
Whether intentional or not, poor behaviour is a patient safety issue and has a significant impact on patient care.
There is evidence that:
- those who experience rude behaviour towards them have a 61% reduction in their cognitive ability.1
- those who witness the behaviour have a 20% reduction in cognition. Those who witness the behaviour are also 50% more likely to make a calculation error and 50% less likely to offer to help others.1
When dealing with accusations of bullying, organisations should aim to bring about an understanding and a change behaviour, not to blame and punish.2 However, in severe or persistent cases incidents may require escalation (involve HR, possible disciplinary action and occasionally referral to professional registration bodies).