You have read the definitions, but in real life, poor workplace behaviours can be hard to recognise and define.
Behaviour considered bullying or rudeness by one person may be considered acceptable by another.
But remember that bullying and rudeness are all about how they make the recipient or bystanders feel, not what the perpetrator perceives it to be.
A great way of challenging your interpretation of behaviours and opening your mind to what others recognise as poor behaviour, is to undertake the RCOG e-learning on Improving Workplace Behaviour.
- Case study 1: Inappropriate behaviour because of outside influences
- Case study 2: Undermining and belittling
- Case study 3: Professional dialogue
- Case study 4: The effect of culture on relationships
- Case study 5: Giving feedback
- Case study 6: Performance management and insight
You may also find these videos/vignettes helpful:
- The Royal College of Surgeons of Edinburgh have developed a free and open access e-learning module which explores these definitions and concepts. Non-RCSEd online account holders will first need to register to create an online RCSEd account here. Once you have registered, you can then log in to complete the emodule with your new RCSEd account here.
- RCSEd vignettes on How Destructive Behaviour Can Affect the Team
- RCM i-learn module on Undermining and bullying behaviours in the workplace
- Video: How incivility shuts down our brains at work – Christine Porath
- Video: When rudeness in teams turned deadly – Chris Turner
- Incivility and Bullying in Healthcare "Overview" Video 1 of 3 by PACERS Civility Toolkit
- Incivility and Bullying in Healthcare "Approach to Respectful Conversations" Video 2 of 3 by PACERS Civility Toolkit